Refund Policy

Last updated: November 4, 2026

We want you to love your Donut Times order. If something is not right, we will make it right.

Damaged, defective or wrong items

If your item arrives damaged, has a printing defect, or is not what you ordered, contact us within 30 days of delivery. Please include your order number and a photo of the problem. We will send you a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back.

Lost packages

If your package is lost in the mail, we will send a free replacement or a full refund once the carrier confirms it is lost.

Changed your mind or wrong size

Because every item is printed just for you, we cannot accept returns or exchanges for a change of mind or a wrong size. Our shirts are a standard unisex fit, so please check your usual size before ordering. If you are not sure about a size, ask us before you buy and we will gladly help.

Cancelling an order

You can cancel your order for a full refund within 2 hours of placing it, before it goes into production. Just contact us with your order number.

How refunds are paid

Approved refunds go back to the original payment method. Please allow 5 to 10 business days for the refund to show on your statement, depending on your bank.

Questions?

Please send us a message on our Contact page. We answer every message.